CB Clothing and Accessories Gap Incorrect order - online shoppers beware!

Gap review: Incorrect order - online shoppers beware!

Disgruntled_shopper11 of US

Nov 12, 2023 8:42 pm EST

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I'm sorry in advance for the rant, I am quite annoyed still. I have never ordered from Gap online before. I am typically an "in store" shopper, but like anyone in this modern era, sometimes I like the convenience of shopping from my phone at night. I ordered two (2) items, a simple Cashsoft sweater and a cute set of flannel pajamas. $85 happily spent. When I received my package, the sweater was inside but not the pajama set, no, in its place was a pair of HIDEOUS glittery pink boots that were not even my size. Customer service only offered lukewarm apologies and said once they refunded me I was free to purchase the pajamas again. Excuse me? I have to buy the pajamas I already bought AGAIN because you messed up? You didn't pack them and now I must wait for a refund to order the item I ordered a week ago... AGAIN. Here's the kicker, folks... I go to order the pajamas and they are sold out! So now I cannot even purchase the item I already purchased and ordered 2 weeks ago. Never buying from Gap again. Don't waste your time with buying online, the clothing is nice but it is not worth this run around.

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Gap phone numbers

+1 (800) 427-7895
+1 (800) 427-7895

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United States

+1 (614) 744-3907
+1 (614) 744-3907

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USA & International

+1 (866) 450-4467
+1 (866) 450-4467

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Gap Card

+1 (866) 450-4468
+1 (866) 450-4468

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Gap Silver

+1 (800) 333-7899
+1 (800) 333-7899

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Head Office, USA

+1 (212) 206-4200
+1 (212) 206-4200

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New York Product Development

+44 207 518 6100
+44 207 518 6100

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United Kingdom

+1 (416) 921-2711
+1 (416) 921-2711

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Canada

+33 153 892 300
+33 153 892 300

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France

+86 212 219 9668
+86 212 219 9668

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100%
Confidence score

China, Shanghai

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