GameStop review: Refuse to issues refund

I placed an order for a Meta Quest 3 on September 29, 2023, through the official website. The product arrived on October 12, 2023, but unfortunately, it was defective. Upon contacting customer support, I requested a refund, and they advised me to return it to any local Gamestop for a full refund. However, when I attempted to return it at a local Gamestop, they refused, stating that since it was an online order, it needed to be sent back.

Following Gamestop's instructions, I contacted them and was directed to send the item back through FedEx. I paid the requested $8.99 for shipping and returned the product on October 16, 2023. On October 18, 2023, I received an email from Gamestop confirming the item's arrival and assuring me that a refund would be processed within 3-4 days.

Despite the confirmation email, I never received the refund. I have reached out to Gamestop customer support more than 10 times, seeking a status update. However, they consistently claim they have not received the item, despite me providing screenshots of their confirmation email and FedEx tracking information.

Order # [protected]

Fedex tracking # [protected]