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FirstEnergy review: First energy/Ohio Edison

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2:29 pm EST
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August 24 at 11pm my payment was taken out with my cc. They are trying to say I didn't pay it then they said payment was returned. I sent proof from the payment company Kubra they use who verified the payment went through and they gave me a payment #, I sent proof it came out of my cc, their automated system says it was paid. Everyone I spoke to put my account on hold until resolved. After all the proof I sent they said my cc company asked for August payment back. Cc companies don't do that and it is a prepaid card that doesn't except returned funds. Then they tried to take the amount out in September and my cc company knew of this issue and I told them to block any payments from them being taken out. Then they tried to act like since this happened then same happened in August. I said no I made sure you didn't try to pull out the money. I used my debit card to pay amount due minus the $42. Since dragging their feet on figuring out whats going on on their end I was removed from pipp plus so now I owe that whole back amount of over $200. This company has some serious issues and keep telling me the back office will look at it. I asked their address because I wanted to talk to someone in person. They don't have anyone to talk to in person. I ended up contacting the puco and haven't heard back yet. I'm so irritated about this. This company's representatives are absolutely horrible at figuring out anything

Claimed loss: $42

Desired outcome: I want the whole overdue amount removed since this caused me to lose my pipp plus

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