CB Automotive Fueling and Charging Esso Esso gift card

Esso review: Esso gift card

Richard Schuetz of US

Mar 12, 2024 3:52 pm EDT

Verified customer

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I received a $100 for Christmas. On Jan 2 I tried using it at 2 different esso stations and the card reader would not acknowledge it at either. Staff at the locations were of no help.

I attempted to contact esso by telephone twice. After waiting over 30 minutes each time with no answer, I gave uo.

I sent them an email on Jan 4 telling them that the card was damaged and included all the info needed to identify the card. I got a response saying they would get back to me asap.

About 10 WEEKS later I had not yet heard back so I emailed them. They said the card had 78 cents on it. Since it was in my possession the whole time I new that it should still have the full $100.

I sent photos of the card and the purchase receipt.

They got back to me and told me that it had been used twice on Jan 14 (or 16) in South etobicoke. The card never left Newmarket and is still there.

I have wasted a lot of time on this and am disappointed in it all. In fact, if they had addressed my initial concern in a timely fashion the whole mid-january wouldn't be an issue. If esso hadn't reduced the functionality of their app to not allow gift cards, none. of this would have happened.

All ibknow is that I did nothing wrong but am paying a $100 penalty to esso for their incompetence.

I have wasted more than $100 on the excercise out of principal.

I just want what I paid for and no more. But esso would prefer to keep the money and give me. nothing in return.

Shameful.

Claimed loss: $100 (plus hours of my time which is worth more)

Desired outcome: Working card with full balance.

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