- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
complaint
My Du Mobile No. +[protected] kindly deactivate it from Mazook.com.
thanks,
Sakir Hussain
unjustified billing
company billed for cleaning a clogged drain. Not only Company charged a huge amount for about 10 minutes work, $225.00, but they add $15.00 as an environmental fee. There was no spillage of dirt and no collection of any residue by company and there was no reference to any formal law or document regarding such fee. It looks like quite unjustified. Can you help? Thanks. Patrick le Pivert
Read full review of DU and 111 commentsDU reviews 0
If you represent DU, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About DU
Here is a comprehensive guide on how to file a complaint or review about DU on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is located at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with DU in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with DU. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint or review about DU on ComplaintsBoard.com.
Overview of DU complaint handling
-
DU contacts
-
DU phone numbers155155Click up if you have successfully reached DU by calling 155 phone number 54 54 users reported that they have successfully reached DU by calling 155 phone number Click down if you have unsuccessfully reached DU by calling 155 phone number 59 59 users reported that they have UNsuccessfully reached DU by calling 155 phone number800 155800 155Click up if you have successfully reached DU by calling 800 155 phone number 46 46 users reported that they have successfully reached DU by calling 800 155 phone number Click down if you have unsuccessfully reached DU by calling 800 155 phone number 78 78 users reported that they have UNsuccessfully reached DU by calling 800 155 phone number+971 555 678 155+971 555 678 155Click up if you have successfully reached DU by calling +971 555 678 155 phone number 11 11 users reported that they have successfully reached DU by calling +971 555 678 155 phone number Click down if you have unsuccessfully reached DU by calling +971 555 678 155 phone number 21 21 users reported that they have UNsuccessfully reached DU by calling +971 555 678 155 phone numberInternational+971 43 600 000+971 43 600 000Click up if you have successfully reached DU by calling +971 43 600 000 phone number 20 20 users reported that they have successfully reached DU by calling +971 43 600 000 phone number Click down if you have unsuccessfully reached DU by calling +971 43 600 000 phone number 31 31 users reported that they have UNsuccessfully reached DU by calling +971 43 600 000 phone numberHead Office
-
DU emailscustomer.care@du.ae100%Confidence score: 100%Supportabuse@du.ae90%Confidence score: 90%
-
DU addressAl Salam Tower - Dubai Media City, Dubai, 22072, United Arab Emirates
-
DU social media
Most discussed complaints
unjustified billing 10 (opinions to this review) DU fails to disconnect services, despite several requests through their app and visits to their physical stores 7 (opinions to this review) Over priced device plan billing payment 1 (opinions to this review) Giving wrong information about DU plans 1 (opinions to this review)Recent comments about DU company
Giving wrong information about DU plansOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Dear sir,
I am working for etihad airways and bought du I phone in business plan and the bills are being paid by me and when called the call centre they refused to provide any billing information. DU servers are down 364 days in a year and their billing system is one of the worst in the world (they have TECHNICAL issue all 24 hours). One of the worst call centers in the UAE, no one will be able to solve any issues. Hope TRA will wakeup and instruct DU accordingly. my mobile number is [protected]. hope some will call to solve all my issues with DU.
Regards
Padma priya sriram.
After more than 10 emails ( surely same content) from customer care in Du promising ( as usual) a soon action from the billings department for their valuable customers (Joke), and after speaking with many CS agent and their supervisor, it is not more than 3 wks that my owned refund of 2000aed is been in custody in the hand of Du investors ! I am planning to be a real headache for those people using any legal right I have in order specially using the help of my legal advisor to let them pay back and not keep using my money for their own benefits... it is not a problem with some maintenance or Internet usage, they are not giving due REFUND ?
I have purchased Du Mobile USB internet Broadband. The problem I found was that it is running slow and always gets interrupted. That would be okay if the the price we are paying is cheap. but its not. plus the amount of data is limited to only 10GB..it wont be enough for a month usage..I just hope Du will improve its service if it can't cheapen its charging service..Thank you.
DEAR SIR, this is my number [protected] i wanted the call history
incoming and outgoing number and call duration and date and time 1.9.2011 to 15.9.2011 this is my mail id binurajpunalur1983@yahoo.com sir pleze send the call history the this mail id
DEAR SIR/MADAM, MINE IS A ALO DU SIM no-[protected] which i CONVERTED TO LIFE TIME, LAST YEAR FEBRUARY 3rd2010 .Now my out calling call is barred from 4th feb 2011.i have contacted to du customer care service several time and still i am facing same problem. when i try to make a call its saying ''we are experiencing technical fault''. please help me-
[protected] and [protected].this is my husbands cell number now we r going to divorce because of this reason he make a call from his friends number.
now i want to know whether there is any another sim connection in his name his name is sherinshajahan
My Du Mobile No. +[protected] kindly deactivate it from Mazook.com.
thanks
k.v mohammed