Comcast / Xfinity review: Automated and customer service

I was a customefor a fullr for 22 years with Comcast / Xfinity. I moved out of state on 9/1/2023. I returned all equipment, paid off both phones and all out standing charges that I was informed of.

Two weeks later, I was billed a full month of mobile phone service, including the cost of the phone payment. I called and asked to have my credit card removed from auto pay. I was told I still owed a charge of $ 17 for a partial month of service. I paid that figuring it would be easier just to be down with the whole thing.

I then started calling back daily. Each day I fought with automated service, taking close to an hour, speaking with reps who assured me the problem was rectified. Every time i went back on website, credit card was still listed. I was shuffled between cable and mobile phone departments, now being told I still had service. One rep told me I had service open in Philidelphia I have never lived in Philidelphia.

I am writing this while on hold during my 7th call trying to get this fixed. I just looked at my phone and I have been on phone for 43 minutes and still do not have resolution.