Brussels Airlines review: Claim to brussels airline no 2308-sn-03036

I filed the claim (by an online form) for compensation due to denial of boarding due to overbooking on the flight NAP/BRU 10 AGO 2023 for me, my wife and my granddaughter. After 2 weeks I received a mail from SAKSHI BAKASHI at [protected]@brusselesairlines.com asking to complete the claim documentation by providing a power of attorney for me to be able to represent the other passengers. I replied to the mail of Mr. BAKASHI sending the power of attorney and asking if may claim documentation was now properly completed. After waiting more than 2 more weeks, today, 07/09/2023 I called Brussels Airline customer service at +[protected] asking for the status of my claim. The answer from the operator was that she could not answer to my question as she does not have access to the file. I asked to be put in contact with the claim office and she told me that was no possible. I asked to give me the telephone number of the claim office, but she told me that was no possible. paolo.[protected]@gmail.com