AON Insurance Company review: Travel insurance

We had to postpone our cruise due to a death in the family. We were told file a claim with the travel insurance to recover the cancelation fees. Insurance Reference #3217153 claim was filed April 4th and the original checks were sent to a wrong address. I have been calling a lot since May 9th to find out where the status of the re-issue checks are. So far I have been told they would be here in 21 working days. That didn't happen. Then I was told that the stop payment has been issued, and the checks would be mailed in two weeks. That hasn't happened. Then I was told that the claim was being escalated. Still waiting. Still no communication.

When will I receive my checks? How come I cannot get a straight answer from your company?

Please give me a TRUTHFUL answer.

Joann Lowrie

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