CB Airlines and Air Travel Air Canada Aeroplan points

Air Canada review: Aeroplan points

Chris L A of Halifax, CA

Sep 12, 2023 12:05 pm EDT

Verified customer

Featured review

Dear Sirs,

I flew from Barbados BGI to Toronto Pearson YYZ on 28th April and never received the aeroplan points I tried the online missing points option to which I was told it was not applicable as they were already credited. (They were not !).

I contacted Air Canada and after a lengthy wait was told to contact Aeroplan, which again after a long wait and a long phone call I was told yes I was entitled to the points and that for no real reason they had not been awarded but that I needed to send an email to AirCanada Credits department, I did this on the 12th June 2023 and after 7 weeks it was still not resolved, so I sent another email on 31st July, again I did not receive a reply to which again I sent yet another request on 31st August.

I feel this is shoddy treatment of a customer who has repeatedly had to request missing points.

I would like this to be resolved and compensated for the lengthy wait and time consuming efforts of contacted them and never getting the points so far.

Kind regards

Christopher Acker

Desired outcome: The missing aeroplan points awarded and compensated for my time wasted on phonecalls and emails being basically ignored

Air Canada - Aeroplan sucks! 46

Air Canada - Points were canceled without notification! 60

Resolved

Air Canada - unwarranted change in itinerary 22

Air Canada - possible food poisoning 2

Resolved

Air Canada - Redemption Rewards Services 2

Resolved

Air Canada - Transportation

Air Canada - Switch health covid testing 2

Air Canada - charges for cancellation of refundable tickets purchased from agent

Air Canada - Staff not following proper procedure

Air Canada - Flight delays

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Air Canada contacts

Air Canada phone numbers

+1 (888) 247-2262
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Vietnam

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