CB Airlines and Air Travel Aeromexico Lost luggage and compensation

Aeromexico review: Lost luggage and compensation

Cesar Bolivar of US

Nov 14, 2023 10:32 am EST

Verified customer

Featured review

During my recent fling from IAH to VSA on November 6th my suitcase never arrived to the final destination, i did the report online as I was informed by the aeromexico staff in Villahermosa, I was informed that they will call me as soon the suitcase appears but i could check on the mobile app for its status, for two days the information i received was that the suitcase didn't have a report, i went in two ocations to the airport looking for answers I was told that in the Aeromexico system the suitcase didn't show up, on the first day i was compensated with USD $50, but travel was for business so I had to buy cloths (Underwear, pants, shirt, undershirts, and even shoes), on the second day Late in the afternoon I went once again to the airport and my suitcase was there but I nave not received notification from anyone, I was told that if I want compensation for my expenses during the time I was without my suitcase I have to contact customer service, I have been trying to contact them and either no one answers and it disconnected the call or the website have no way to report the incident, I need compensation for my expenses

Claimed loss: My suitcase was misplaced for 2 days, and no one from Aeromexico was able to provide notification that was found.

Desired outcome: Compensation for the expenses I had to pay while without my suitcase.

Aeromexico - the worst customer service I have ever experienced 3

Aeromexico - refund 3

Aeromexico - charges, cancelled flight and baggage theft 6

Aeromexico - fraudulant use of my personal credit card

Aeromexico - charged twice for a flight

Aeromexico - purchase of inaccessible ticket

Aeromexico - flight experience with aeromexico

Aeromexico - customer service

Aeromexico - 12 hour wait for bogus plane that never showed up

Aeromexico - cancelling return flight home without consent & customer service

View all Aeromexico reviews and complaints

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Aeromexico contacts

Aeromexico phone numbers

+1 (800) 237-6639
+1 (800) 237-6639

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USA & Canada

1800 855 474
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Ireland

+1 (800) 952-0533
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Colombia

800 052 1447
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+1 (877) 262-0455
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USA & Canada Agencies

+1 (800) 800-9999
+1 (800) 800-9999

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USA & Canada Groups

+1 (855) 332-1455
+1 (855) 332-1455

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USA & Canada AM Contigo

+44 800 9775 533
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United Kingdom

+33 800 916 754
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France

+31 800 022 4008
+31 800 022 4008

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Netherlands

+34 900 995 282
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Spain

+86 216 089 9985
+86 216 089 9985

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China

+81 352 935 945
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Japan

+54 800 888 2276
+54 800 888 2276

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Argentina

+55 800 891 7512
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Brazil

+56 225 994 378
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Chile

+53 78 309 528
+53 78 309 528

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Cuba

+593 800 000 227
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Ecuador

+503 800 6105
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El Salvador

+502 800 835 0269
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Guatemala

+504 800 2791 9025
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Honduras

+52 555 133 4000
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Mexico

+505 800 226 0294
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Nicaragua

+507 800 052 1373
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Panama

+51 80 053 407
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Peru

+58 800 162 7351
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Venezuela

+1 (800) 237-6639
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